Bridging the Gap: Aligning Product Strategy with Customer-Facing teams
Recorded on Friday, October 18 2024
Talk Details
Want to build products your customers actually love? In this session from ProductCamp Chicago, Himica Kumar and Samip Jain break down how product managers and customer-facing teams can work together for real impact. Here are the big three takeaways:
Involve Customer Teams Early: Don’t wait until launch to get feedback—bring your sales, support, and account managers into the product process from the start. You’ll avoid costly surprises and build what people actually want.
Balance Leadership and Customer Input: Senior execs may steer strategy, but the data shows that customer feedback and frontline insights lead to better product alignment and happier clients.
Choose the Right Solution for Scale: Whether it’s a flexible API or a ready-to-go dashboard, the best tools fit both enterprise heavyweights and smaller clients. One size doesn’t fit all, so weigh customization, scalability, and user-friendliness.
Packed with real-world stories and practical tips, this talk is a must-watch for anyone looking to bridge the gap between product strategy and customer experience—and make your next launch a win for everyone.
Speaker Details
Himica Kumar - Senior Product Manager, Adyen
Himica Kumar is a fintech innovator and thought leader in the payments and financial products space, with over eight years of experience in product. With a passion for driving product innovation and empowering women in technology, Himica has a proven track record of delivering value to large enterprise customers. Her experience at Adyen, Coupa Software, and PayPal has positioned her as a leading expert in the field. Beyond her professional accomplishments, Himica is a dedicated advocate for women in product, serving as a Chapter Lead for the Chicago chapter.
Samip Jain - Implementation Engineer, Adyen
Samip Jain, an Implementation Engineer with an MS in Engineering & Management from MIT, is a leading expert in B2B enterprise solutions for the last-mile delivery and fintech sectors. He drives API integrations and develops innovative product solutions that leverage AI to address critical business challenges. His hands-on experience in managing enterprise go-live launches has equipped him with unique insights into the entire product lifecycle, ensuring seamless alignment with customer needs and business goals. Leveraging his deep understanding of both technical know-how and product development, Samip continues to drive innovation in the B2B enterprise space.
Himica Kumar - Senior Product Manager, Adyen
Himica Kumar is a fintech innovator and thought leader in the payments and financial products space, with over eight years of experience in product. With a passion for driving product innovation and empowering women in technology, Himica has a proven track record of delivering value to large enterprise customers. Her experience at Adyen, Coupa Software, and PayPal has positioned her as a leading expert in the field. Beyond her professional accomplishments, Himica is a dedicated advocate for women in product, serving as a Chapter Lead for the Chicago chapter.
Samip Jain - Implementation Engineer, Adyen
Samip Jain, an Implementation Engineer with an MS in Engineering & Management from MIT, is a leading expert in B2B enterprise solutions for the last-mile delivery and fintech sectors. He drives API integrations and develops innovative product solutions that leverage AI to address critical business challenges. His hands-on experience in managing enterprise go-live launches has equipped him with unique insights into the entire product lifecycle, ensuring seamless alignment with customer needs and business goals. Leveraging his deep understanding of both technical know-how and product development, Samip continues to drive innovation in the B2B enterprise space.
